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FAQ

GENERAL

What is ADT Security Services?

ADT Security Services is America's #1 home security company, helping to protect the people and things you value most 24 hours a day 7 days a week.

What do I need in order to get ADT installed in my home?

In order to sign up for ADT through ACN, you

• Residential accounts; must own your home (no renters)
• You cannot be under contract with ADT or any home security provider
• Previous ADT customers must have terminated their contract at least 3 months ago and be in good standing
• You must have a landline, compatible cable or digital phone service for All-Inclusive Monitoring Bundle and Premium Monitoring Bundle I service
• Must have a valid credit card, debit card or checking account
• Must agree to a 36-month monitoring agreement or pay for the 3 years of service upfrontM

Why ADT Security Services?

• 131 Years of Experience
  ADT Security Services is the largest single provider of electronic security services to more than six million commercial, government and residential customers throughout North America, and has been helping to protect homes for the past 131 years.
• 24-Hour Monitoring
  ADT maintains a full network of interconnected customer monitoring centers throughout the country, to help protect your home and family. ADT can notify both you and the police department, so that your home can be protected whether you're there or not.
• Ease of Use
  Wireless keychain remote access enables you to arm/disarm your ADT home security system from anywhere in the home up to 75 feet away.
• Multi-layer Protection
  ADT provides 24-hour alarm monitoring for burglary, as well as the option to monitor your home for fire/smoke, carbon monoxide, and other home emergencies with the purchase of additional equipment.

What if I have an existing system?

There are 3 options; the installer will determine the best option based on the components of the existing system.

• a. "Take-over": Our technician will attempt to take over the existing equipment and activate it with ADT.
• b. "Swap-out": If the technician is unsuccessful (current control panel cannot be unlocked) he will swap out the existing control panel for a new one and provide UP TO 2 new keypads (if customer has 2 or more keypads) and provide a lifetime warranty on any new ADT installed control panel and keypads.

In either the "take-over" or "swap-out" scenario the technician will perform a diagnostic test on all existing equipment.

• c. If both the take-over and swap-out are unsuccessful, the customer would qualify for a new basic wireless package at no additional charge. Please note: The technician will not uninstall the existing non-working system.

What if I have a home that is prewired for home security (existing wiring but no attached equipment)?

Our technician will install a hard wired version of the wireless package.

What if I have no existing equipment?

You will be installed with one of our ADT monitored wireless home security systems valued at $850.

EQUIPMENT

Your ADT Wireless Home Security System will include:

• Digital Keypad
  You're just one touch away from fire, medical and police dispatch with the ADT Security Digital Keypad. Just have your installer program it for one-touch access
• Keychain Remote Access
  Your wireless home alarm system is always at your fingertips with this keychain remote. Arm or disarm your system from almost any room in your home.
• Infrared Interior Motion Detector
  Greater protection brings greater peace of mind. The infrared interior motion detector adds another barrier to your home alarm system. Pet detection helps reduce the number of false alarms.
• Three Points of Protection
  Easily expandable system provides more areas of protection. Audible sound alerts you when protected doors are open.
• High-Decibel Alarm Siren
  The siren on your ADT monitored security system is loud enough to help scare intruders away
• Battery Backup
  No need to worry about being left unprotected when the power goes out. The battery backup system helps provide protection in the event of a power outage.
• ADT Yard Sign & Window Decals
  Your alarm system comes with a yard sign and window decals to let potential intruders know that your home is protected by ADT.
• Professional Installation
  A certified ADT installer will quickly and easily install your wireless home alarm system with minimal disruption to your home.

What if I need more equipment?

For most customers the offered packages provide sufficient equipment to securely protect their home. However, if you feel you would like additional equipment be sure to ask your home security expert. Our agents will make notations on the work order for the technician to guarantee the technician has the extra equipment when they come to your home. It is not mandatory that you purchase additional equipment but the option is available to you.

Examples of additional equipment; extra door or window contacts, a second digital keypad, and glassbreak sensor. Pricing of additional equipment is dealer specific.

MONITORING OPTIONS

What are the monthly monitoring options?

• All-Inclusive Monitoring Bundle: The Basic Package will provide peace of mind through the use of a standard landline telephone or compatible cable or Digital Phone Service. This system is reliable, affordable, and easy to use for both children and adults.
• Premium Monitoring Bundle I: Two-Way Voice has all of the great benefits of the Basic package and is a convenient, hands free feature that allows you to communicate directly with an ADT monitoring center dispatcher from almost anywhere in your home. The control panel acts as an intercom, allowing the dispatcher to verify an emergency in your home, even if you're injured and can't get to the control panel. The microphone in your control panel can detect a normal talking voice up to 50 feet away (may vary depending on the construction of the home).
• Premium Monitoring Bundle II: CellGuard® is a cellular back-up technology that enables your home security system to communicate with ADT's monitoring centers. This option is best for customers who do not have a landline phone and also protects in the event the phone line is cut, or phone service is lost due to severe weather.

See our pricing guide

How much does installation cost?

• Installation is $99 (paid during order process); however, order now and as an ACN referral you qualify to receive a $100 VISA gift card upon system activation and mail-in redemption
• To redeem your gift with purchase just visit our website www.securitychoice.com/visa100 download the redemption form, complete it and send it in with a copy of your installation receipt within 30 days of installation. Please allow us 8-12 weeks to get it out to you.

Can I get a security system if I don't have a land line phone?

Yes! CellGuard® is a digital cellular back-up technology that enables your home security system to communicate with ADT's monitoring centers through the use of cell towers. This option is best for customers who do not have a landline phone. Call 1-866-417-3044 to be connected to a Home Security expert who can give you more details.

Can I use my ADT Service with Digital Phone Service?

A telephone based monitored alarm system (i.e. the All-Inclusive Monitoring Bundle or Premium Monitoring Bundle I) uses a phone line to contact a central monitoring center in the event of fire or a break in. The monitoring station tries to contact homeowner to verify the event prior to contacting police, fire dept, or ambulance.

ACN Digital Phone Service does not support use of a telephone based monitored alarm system, and ACN recommends against using a telephone based monitored alarm system with ACN Digital Phone Service. There are several options for having a telephone - based monitored alarm system and using ACN Digital Phone Service. You can talk to your licensed security professional about using a basic service land line or wireless communications to support your monitored alarm system. Such wireless communications include the CellGuard system which can be purchased at no additional installation charge and with an additional monthly fee.

A wireless alarm system like CellGuard does not depend on a phone line to contact a central monitoring station. These systems use radio signal transmission through cell towers to communicate an alarm signal to the monitoring stations. Please remember ACN is not a security company and can not make specific recommendations about security systems.

If for any reason you lose Internet connectivity - due to a power outage or problem with your Internet service provider - ACN Digital Phone will not work, and your alarm system (if connected to your ACN digital phone service or another approved digital phone provider) will NOT be able to transmit an emergency signal if triggered. For this reason we recommend you use wireless monitoring, or keep a basic traditional landline dedicated to your home alarm system and use ACN Digital Phone for the rest of your calling needs.

ORDER AND INSTALLTION PROCESS

How do I place an order?

Phone Orders Only. Call 1-866-417-3044 to be connected to a Home Security expert. Have your ACN Representative Team ID available.

English Speaking Agents:
Mon-Fri 8am-12am EST, Sat 9am - 12am EST & Sun 10am - 10pm EST.

Spanish Speaking Agents:
Mon-Fri 12pm-9pm EST

How long does it take to get ADT installed in my home?

You may be able to have your service installed as early as the next day. Saturday appointments are also available.

Why do I need to provide my social security number?

Similar to when you set up your utilities, ADT needs to verify you meet the minimum requirements since customers will receive free equipment and are expected to sign up for a 36-month monitoring commitment.

Do I have to sign up for the 36 month contract?

Yes! A 36 month contract is industry standard. Please keep in mind, you cannot be under contract with ADT or any home security provider (month to month is permitted assuming the agreement is terminated by the time ADT monitoring begins)

Can I cancel my contract before 36 months?

Customers are permitted to cancel their contract for two reasons:

• If you cancel within 3 business days of install by sending in the Notice of Cancellation, there is no penalty (Notice of Cancellation is provided at time of install). The dealer will remove the equipment in the home then refund your installation fee.
• If you cancel more than 3 business days after your install and before the end of your contract, you are responsible for 75% of the remaining monthly monitoring contract balance

What do I do if I am planning to move?

Contact ADT; terms and fees associated with moving the service vary.

How do I know if service is available in my area?

Within the Continental U.S. call 1-866-417-3044 to be connected to a Home Security expert and provide them with your zip code. ADT is not available in Alaska, Hawaii or Puerto Rico.